Frequently Asked Questions
General Questions
What products do you offer?
What products do you offer?
GoBuyBeauty offers professional products for podology, nail care, foot care, skincare, beauty routines, and clinic hygiene.
Our catalog may include professional instruments and tools, nail correction and reconstruction products, foot creams and balms, skincare products, protective pads, dressings, hygiene supplies, disposables, and other products used by podology, nail, beauty, and care professionals.
Where are you located?
Where are you located?
GoBuyBeauty operates from Israel.
For returns, exchanges, or order-related questions, please contact our customer support team before sending any package back. We will provide the correct return instructions and return address according to your order.
How do I create my personal GoBuyBeauty account?
How do I create my personal GoBuyBeauty account?
Creating an account is simple. Click the account or sign-up icon on the website and complete the registration form with your details.
With a personal account, you can check out faster, review your order history, save your information for future purchases, and receive updates about your orders and shipments.
Can I change my registered email address?
Can I change my registered email address?
Yes. If you need to update the email address connected to your account, please contact our customer support team.
We will be happy to help update your account information according to your request.
Ordering & Payment
Which payment methods do you accept?
Which payment methods do you accept?
GoBuyBeauty accepts secure credit card payments through SSL-protected checkout.
Available payment methods may include major credit cards, PayPal, and Apple Pay, depending on the options shown at checkout.
Can I cancel my order?
Can I cancel my order?
Order cancellations are time-sensitive because we try to process and dispatch orders quickly.
If you need to cancel your order, please contact us as soon as possible after placing it. If the order has not yet been processed or shipped, we will do our best to cancel it.
Once an order has already been dispatched, cancellation may no longer be possible. In that case, you may need to follow our return process after receiving the package.
Shipping & Delivery
What countries do you ship to?
What countries do you ship to?
GoBuyBeauty offers international shipping to many countries.
Shipping availability may depend on the destination country, shipping carrier, customs rules, and product restrictions. If your country is available at checkout, you can place your order and select the available shipping method.
Some destinations may not be available due to shipping limitations, customs restrictions, or carrier service limitations.
How much does shipping cost?
How much does shipping cost?
Shipping cost depends on the delivery method, order value, destination country, and available carrier options.
Our current shipping options may include:
- Standard Shipping: 7–21 business days
- Express Shipping: 1–3 business days with carriers such as DHL, UPS, or FedEx
- Express Shipping Cost: $35 on orders below $399
- Free Express Shipping: available on orders over $399
Available shipping methods and final shipping costs will be shown at checkout.
When will I receive my order?
When will I receive my order?
After your payment is processed, we usually need 1–2 business days to prepare and dispatch your order.
Estimated delivery time depends on the selected shipping method and destination country:
- Standard Shipping: 7–21 business days
- Express Shipping: 1–3 business days
Please note that weekends, holidays, customs clearance, and carrier delays may affect delivery time.
Where is my order?
Where is my order?
Once your order is shipped, you will receive a tracking number by email when tracking information becomes available.
You can use this tracking number to check the current status of your shipment. If you did not receive your tracking number, please contact us with your order number and we will assist you.
What if I entered the wrong shipping address?
What if I entered the wrong shipping address?
Customers are responsible for checking that the shipping address is complete and correct before placing an order.
We process orders as quickly as possible, so there may be only a short time available to update the address after the order is placed.
If you notice a mistake in your shipping address, please contact us as soon as possible. We will do our best to help before the order is dispatched.
If an order needs to be reshipped because an incorrect or incomplete address was provided, additional shipping costs may apply.
Do I have to pay customs fees?
Do I have to pay customs fees?
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges required by the destination country.
These charges are determined by the carrier and local customs authorities. GoBuyBeauty cannot predict the exact amount and does not cover these fees.
Customers are responsible for checking the customs rules, import taxes, and product restrictions in their country before placing an order.
My package is delayed. What should I do?
My package is delayed. What should I do?
Small delays can happen, especially during holidays, weekends, customs clearance, or periods of high shipping volume.
If your package is delayed, please check the tracking information first. If the tracking has not updated for a long time or you need help understanding the delivery status, contact us with your order number and tracking number.
We will do our best to assist you.
Returns, Exchanges & Refunds
How do I return an item?
How do I return an item?
If you received the wrong item, wrong size, defective product, damaged item, or an incomplete order, please contact us within 60 days of receiving your package.
Before sending anything back, please contact our customer support team to receive return authorization and return instructions.
Returned items must be in their original packaging, undamaged, unused, and in good condition, unless the return is related to a defect, damage, or fulfillment error.
For hygiene and safety reasons, opened or used personal care, skincare, foot care, nail care, disposable, or hygiene products may not be eligible for return.
Who pays for return shipping?
Who pays for return shipping?
If the return is required because of our mistake, such as sending the wrong item, wrong size, defective product, or damaged item, GoBuyBeauty will cover the return shipping cost.
If the return is requested for another reason, return shipping costs may be the customer’s responsibility.
What happens if I refuse delivery or do not claim my package?
What happens if I refuse delivery or do not claim my package?
If a package is refused, unclaimed, or returned to us by the carrier, the customer may be responsible for the original shipping cost and return shipping charges.
Please make sure to accept your delivery and follow the carrier’s instructions if pickup or additional information is required.
How long does an exchange take?
How long does an exchange take?
Exchanges may take up to 10 business days to process after we receive the tracking number for the returned item.
Exchange availability depends on current stock. If the requested replacement item is unavailable, we may offer another solution.
When will I receive my refund?
When will I receive my refund?
After we receive your returned item, we need time to inspect and process the return.
Return requests are usually processed within 1–4 business days after the returned item is received.
Refund timing depends on the original payment method:
- PayPal refunds: usually processed within 48 hours after approval
- Credit card refunds: usually take 7–14 business days after approval
Processing time may also depend on your bank or payment provider.